Harper Explores is committed to providing high-quality outdoor and travel products to our valued customers. Our Return and Refund Policy is designed to ensure your satisfaction while maintaining a fair process. If you have any questions, please email us at [email protected].
Return Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging. Certain types of goods, such as perishable items, cannot be returned.
Return Process
To initiate a return, please follow these steps:
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you havent received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If youve done all of this and still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Shipping
To return your product, you should mail your product to the address provided in our return instructions. You will be responsible for paying for your own shipping costs for returning your item unless agreed otherwise. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if it was not pre-agreed.
Thank you for choosing Harper Explores for your outdoor and travel needs. We appreciate your business and strive to ensure your satisfaction with every purchase.
Return Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging. Certain types of goods, such as perishable items, cannot be returned.
Return Process
To initiate a return, please follow these steps:
- Email us at [email protected] with your order number and reason for return.
- Once your return is approved, you will receive instructions on how to send your item back to us.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you havent received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If youve done all of this and still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Shipping
To return your product, you should mail your product to the address provided in our return instructions. You will be responsible for paying for your own shipping costs for returning your item unless agreed otherwise. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if it was not pre-agreed.
Thank you for choosing Harper Explores for your outdoor and travel needs. We appreciate your business and strive to ensure your satisfaction with every purchase.